Shipping policy

At Project Ghaam, every product is made to order. This allows us to maintain quality and create each piece with care.

All orders are processed after they are placed.

Since each item is made specifically for you, processing may take slightly longer during high-demand periods.

We currently ship across India using reliable courier partners.

Delivery times may vary depending on your location and courier service.

We are offering FREE shipping across India for a limited period.

Shipping charges may apply on orders in the future.
In such cases, shipping will be calculated and displayed at checkout.

Once your order is shipped, you will receive a tracking link via email.

You can use this link to track your order in real time.

While we do our best to ensure timely delivery, delays can occasionally occur due to:

Delays in delivery do not qualify for refunds, but we will always help you track and resolve the issue.

Please ensure that your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

If your order appears to be lost or stuck in transit, please contact us.

We will coordinate with our shipping partners to investigate and provide a suitable resolution.

Orders can only be modified or cancelled within a short time after being placed.

Once an order has been sent for processing, we may not be able to make changes.

In some cases, items in the same order may be shipped separately depending on availability and production timelines.

If you have any questions, feel free to contact us.